Privacy Policy

Last Updated: 6 December 2025

1. Introduction

CATEROPS respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, protect, and store user data when you use our AI-powered food costing and catering operations platform.

By using CATEROPS, you agree to the collection and use of information in accordance with this policy. We are committed to ensuring that your privacy is protected in compliance with applicable Indian data protection regulations.

2. Information We Collect

We collect the following types of information to provide and improve our catering software services:

  • Account Information: Name, email address, and contact details when you register
  • Usage Logs: AI calculations count, feature preferences, and interaction patterns
  • Device Information: Browser type, operating system, and device identifiers
  • Cookies & Analytics Data: Session information and website usage statistics
  • Voluntary Data: Recipe inputs, ingredient lists, costing data, and quotation details you enter

Note: CATEROPS does NOT collect sensitive personal data such as financial information, government IDs, or biometric data.

3. How We Use Your Information

Your information helps us deliver and improve our AI food costing tool:

  • Improve AI calculations and recipe generation accuracy
  • Personalize your user experience based on preferences
  • Track free/paid usage limits for subscription management
  • Maintain service functionality and fix technical issues
  • Improve market rate predictions (AI training may use anonymized, aggregated data only)
  • Communicate updates, support responses, and important notifications

4. Data Sharing

CATEROPS does NOT sell your personal data to third parties.

We may share data only in the following limited circumstances:

  • Essential Service Providers: Hosting, cloud infrastructure, analytics, and email services necessary to operate the platform
  • AI Processing: AI providers (such as Google AI/Gemini) may process user prompts for recipe generation and market rate queries
  • Legal Requirements: When required by law or to protect our rights

5. Cookies

CATEROPS uses cookies for the following purposes:

  • Session tracking to maintain your login state
  • Remembering your preferences and settings
  • Analytics to understand how users interact with our platform
  • Improving website performance and user experience

You can control cookie preferences through your browser settings. Disabling cookies may affect some platform functionality.

6. Data Security

We implement industry-standard security measures to protect your data under our CATEROPS data protection framework:

  • Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest
  • Secure Hosting: Our platform is hosted on secure, enterprise-grade cloud infrastructure
  • Controlled Access: Only authorized personnel have access to user data on a need-to-know basis
  • Regular Audits: We conduct periodic security reviews and vulnerability assessments

7. User Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Deletion: Request deletion of your account and associated data
  • Export: Request a portable export of your data
  • Opt-out: Unsubscribe from marketing emails at any time
  • Correction: Request correction of inaccurate personal information

To exercise any of these rights, please contact us at cateropsai@gmail.com

8. Third-Party Services

CATEROPS uses the following categories of third-party services:

  • Hosting Provider: Secure cloud infrastructure for platform deployment
  • Payment Processor: Razorpay/Stripe for secure payment processing (for premium features)
  • Analytics Tools: To understand usage patterns and improve services
  • AI Model Provider: Google Gemini for recipe generation and market rate intelligence

Each third-party service has its own privacy policy governing their use of your data.

9. Children's Privacy

CATEROPS is a business tool intended for catering professionals and food business operators. Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Contact Information

For any privacy concerns, questions, or requests, please contact us:

cateropsai@gmail.com

11. Changes to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify users through email or a prominent notice on our platform. We encourage you to review this policy regularly to stay informed about how we protect your data.

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